Edufic Digital
Home  /  Industries
Industries We Serve

Learning that speaks every industry's language.

A compliance course for a bank and a safety module for a factory floor share a craft — but almost nothing else. Edufic builds for the specifics of each sector: its regulations, its risks, its roles, and its real working conditions.

15+Industries Served
600+Clients Worldwide
2014Founded

Effective learning is rarely generic. The regulatory weight of a banking compliance module, the precision required for a manufacturing safety simulation, and the empathy needed for a healthcare patient-experience course each demand different design choices — different scenarios, different tone, different evidence of behaviour change.

Over a decade, Edufic has built that domain fluency across the sectors below, working with learning and L&D teams from the front line to the boardroom.

Hero image showing multiple industries Edufic serves

The sectors we build for

Deep experience across regulated, operational, customer-facing, and knowledge-driven industries.

Banking and financial services consultation

Banking & Financial Services

Regulatory compliance, conduct, business continuity, and customer-experience learning for banks and capital-markets institutions.

Regulatory ComplianceConduct & EthicsAML / CFTBusiness ContinuityCredit & LendingTreasuryBranch OperationsCustomer ExperienceOperational RiskFraud PreventionData PrivacyRelationship Management
NBFC and fintech team using digital dashboards

NBFC & Fintech

Onboarding, product, and process learning for non-banking lenders and digital-first financial platforms scaling fast.

KYC / KYBDigital OnboardingLoan OriginationUnderwritingCollectionsCo-LendingUPI & PaymentsCustomer VerificationProduct TrainingApp WalkthroughsRecovery EthicsFair Practices Code
Insurance advisor discussion with clients

Insurance

Product, advisory, claims, and compliance training for life, general, and health insurers and their distribution networks.

Advisor CertificationNeeds-Based SellingUnderwritingClaims ProcessingPolicy ServicingMis-Selling GuardrailsBancassuranceHealth ProductsMotor & GeneralRenewalsGrievance HandlingRegulatory Conduct
Retail customer service in a modern store

Retail & E-commerce

Frontline service, store operations, loss prevention, and seasonal-readiness learning deployed at scale across locations.

Frontline ServiceStore OperationsVisual MerchandisingLoss PreventionPOS & CheckoutInventory HandlingUpsellingSeasonal ReadinessReturns & ExchangesOmnichannelHealth & HygieneShrinkage Control
Manufacturing and safety in an automated factory

Manufacturing & Safety

Process, machinery, and behaviour-based safety training — including simulations for high-risk environments and plant operations.

Process SafetyBehaviour-Based SafetyMachine OperationLockout / TagoutHazard IdentificationPPE ComplianceLean & 5SQuality ControlSOP TrainingIncident ResponseConfined SpacesPermit to Work
Healthcare professional supporting a patient

Healthcare & Pharma

Clinical process, patient experience, compliance, and pharmacovigilance learning for providers and life-sciences organisations.

Patient ExperienceClinical ProtocolsInfection ControlPharmacovigilanceGood Manufacturing PracticeMedical EthicsConsent & DignityDrug SafetyDiagnostics ProcessCare CommunicationRegulatory ReportingTelemedicine
Technology team collaborating in an office

Technology

Product enablement, technical onboarding, and security-awareness learning for software and IT services companies.

Product EnablementTechnical OnboardingSecurity AwarenessPhishing SimulationSecure CodingCloud FundamentalsDevOps PracticesAgile Ways of WorkingData GovernanceAPI TrainingIncident ReportingSales Engineering
Telecom contact centre in action

Telecom

Network, retail, and contact-centre training that keeps fast-changing product and process knowledge current across teams.

Contact CentreRetail StoresPlan & Tariff UpdatesSIM & ActivationNetwork BasicsField TechniciansComplaint ResolutionCross-Sell & UpsellBilling QueriesFibre & BroadbandRetentionFraud & KYC
Energy and utilities field team at renewable site

Energy & Utilities

Operational safety, field-force, and compliance learning for power, oil & gas, and utility providers.

Field SafetyElectrical SafetyWorking at HeightPlant OperationsGrid & DistributionEmergency ResponseEnvironmental ComplianceAsset MaintenanceMetering & BillingRenewable OperationsContractor SafetySpill Response
Warehouse logistics and supply chain operations

Logistics & Supply Chain

Driver, warehouse, and last-mile training — often multilingual and built for a distributed, on-the-move workforce.

Driver SafetyDefensive DrivingWarehouse OperationsMaterial HandlingLast-Mile DeliveryLoading & UnloadingCold ChainRoute PlanningHazmat HandlingFleet ComplianceInventory AccuracyDelivery Etiquette
Aviation ground crew and flight crew at airport ramp

Aviation

Safety-management, ground-operations, and service-excellence learning aligned to demanding industry standards.

Safety Management SystemsGround HandlingRamp SafetyCabin ServiceDangerous GoodsSecurity AwarenessHuman FactorsCrew Resource ManagementPassenger ExperienceEmergency ProceduresFatigue ManagementApron Operations
Hospitality check-in at elegant hotel lobby

Hospitality & Travel

Service standards, brand experience, and onboarding learning for hotels, travel, and guest-facing teams.

Service StandardsGuest ExperienceFront DeskHousekeepingFood & BeverageBrand ExperienceComplaint RecoveryConcierge SkillsReservationsFood SafetyUpsellingCultural Sensitivity
Automotive service advisor and technician in showroom

Automotive

Dealer, technician, and process learning across sales, service, and manufacturing functions.

Dealer TrainingSales ConsultingService TechniciansDiagnosticsTest-Drive ExperienceEV FundamentalsSpare PartsWarranty ProcessAssembly LineQuality InspectionCustomer HandoverRoadside Assistance
Government and public sector service office

Government & Public Sector

Citizen-service, policy, and capacity-building learning for government bodies and public institutions.

Citizen ServicePolicy AwarenessCapacity Buildinge-GovernancePublic EthicsScheme RolloutGrievance RedressalRecords ManagementField Officer TrainingDigital LiteracyProcurement ProcessDisaster Preparedness
Education and EdTech learning environment

Education & EdTech

Academic content, curriculum digitisation, and learning-product development for institutions and EdTech partners.

Curriculum DigitisationAcademic ContentAnimated LecturesAssessment DesignK-12 ContentHigher EducationFaculty EnablementInteractive CoursewareEdTech PartnershipQuestion BanksLearning AnalyticsAccessibility

Project snapshots

A look at the kinds of problems we solve and how we approach them — across different sectors and learning challenges.

Illustrative examples representing typical engagements. Client names withheld; figures are indicative.
Business continuity planning workshop
Banking & Financial Services

Business continuity awareness for an all-employee audience

A large financial-services organisation needed every employee to understand its business-continuity plan. We built a narrator-and-character-led module blending real scenarios with decision points, replacing a dense policy PDF with a 25-minute interactive course.

25 minModule length
100%Workforce reach
SCORMLMS-ready
New hire onboarding on laptop
NBFC & Fintech

Know-Your-Business onboarding for new hires

A fast-growing lender wanted new joiners productive sooner. We designed a scenario-based onboarding course covering KYB checks and risk red-flags, using branching decisions so learners practised judgement rather than memorising rules.

4Branching scenarios
~30 minCompletion time
MobileMulti-device
Insurance certification celebration
Insurance

Advisor certification for a distribution network

An insurer needed thousands of distributed advisors consistently certified on a new product suite. We built a modular learning-and-assessment path with product deep-dives, mis-selling guardrails, and a final certification gate, deployable across a partner network.

CertificationGated path
ModularProduct suite
xAPITracked
Retail service culture team
Retail & Customer Experience

Service-culture programme with recurring characters

A consumer brand wanted a memorable, values-led service programme. We created a scenario-driven course built around a recurring cast of characters and real customer-experience moments, anchoring abstract values in everyday frontline decisions.

6Recurring characters
11Decision points
Story-ledFormat
Fire safety simulation training in factory
Manufacturing & Safety

Behaviour-based fire-safety simulation

A manufacturer needed plant teams to internalise fire-safety behaviours, not just pass a quiz. We built an immersive Level-3 simulation with realistic shop-floor scenarios and a companion assessment bank, supported by AI-generated visuals for speed and consistency.

L3Interactivity
30+Assessment items
5Scenario chapters
Patient experience training scene
Healthcare & Pharma

Patient-experience training for frontline care teams

A healthcare provider wanted to lift the quality of everyday patient interactions. We developed an empathy-led, scenario-based course covering difficult conversations and dignity-of-care moments, using realistic vignettes drawn from common care settings.

Empathy-ledDesign approach
VignetteScenario format
FrontlineAudience
Security awareness phishing alert
Technology

Security-awareness course for a software workforce

A technology company needed annual security awareness that employees would actually engage with. We built a short, modern, scenario-based course on phishing, data handling, and incident reporting — built mobile-first and refreshed against the latest threat patterns.

Mobile-firstDelivery
AnnualRefresh cycle
ScenarioPhishing sims
Contact centre microlearning environment
Telecom

Contact-centre product onboarding at scale

A telecom operator needed contact-centre agents current on fast-changing plans and offers. We created a microlearning library of short, searchable modules that could be updated quickly and consumed between calls, reducing time-to-competence for new agents.

MicrolearningFormat
SearchableLibrary
RapidUpdate cycle
Utility field crew safety induction
Energy & Utilities

Field-force safety induction across multiple languages

A utility provider needed a consistent safety induction for a geographically spread field workforce. We built a bilingual, video-led induction with AI voiceover and localised scenarios, so crews in different regions received the same standard in their own language.

BilingualLocalised
Video-ledFormat
AI VOVoiceover
Logistics safety coordination at loading dock
Logistics & Supply Chain

Driver and loader safety campaign in four languages

A logistics operator needed safety training for a distributed driver and loader workforce. We produced a campaign of short awareness videos and core modules localised into four languages using AI voiceover, with no live shoot required to keep cost and timelines tight.

4Languages
CampaignVideo + modules
No-shootAI-assisted
Aviation ground crew safety briefing
Aviation

Safety-management module redevelopment

An aviation organisation wanted an ageing safety-management course rebuilt for modern engagement. We redeveloped it with scenario challenges and cleaner instructional flow, aligning terminology carefully to recognised industry standards without overstating compliance.

RedesignLegacy rebuild
ScenarioChallenge-based
StandardsAligned
Academic and corporate learning presentation
Education & Academic

Animated lecture series for a higher-education programme

A university programme needed dense finance lectures turned into engaging self-paced content. We produced animated academic decks with synchronised narration and on-click reveals, preserving the approved script verbatim while making complex concepts easier to follow.

120+Slides produced
VerbatimApproved script
Self-pacedDelivery

Working in a sector we haven't listed?

We've almost certainly built for something close. Tell us your challenge and we'll show you how we'd approach it.

Start a Conversation View Our Services